What we fix or replace
- The piece arrives with a fault in the fabric or the stitching.
- The print has a fault, such as a smudged colour or a missing part.
- The name or design is printed differently from what you approved.
- You receive a different piece from the one you ordered, in size or colour.
What we cannot take back
- A change of mind once the piece has been printed.
- A name or text that was wrong in the design you approved. Check it carefully before you pay.
- A piece that was worn, washed or altered after delivery.
The window and the steps
You have 14 days from the day you receive it. Message us on WhatsApp with your order number and clear photos of the piece and the fault. We reply the same day and tell you what happens next.
What we do
We reprint the piece or replace it with a good one, and the delivery is on us. If we cannot do that, we refund the piece the same way you paid, by Vodafone Cash or InstaPay.
Contact us
WhatsApp or phone
0106 992 1082